Privacy policy

Last updated: October 2025

At Hooem, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit Hooem.com or make a purchase from our store.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Your name, email address, shipping/billing address, and phone number.

  • Payment Information: Credit/debit card details or payment account information processed securely through our payment providers.

  • Order Information: Details about products you purchase, preferences, and transaction history.

  • Device Information: IP address, browser type, time zone, and cookies that help us improve your shopping experience.

We do not store or have access to your complete credit card details. All payments are processed securely through trusted third-party gateways.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send updates, order confirmations, or tracking details

  • Improve website functionality and user experience

  • Communicate promotions or relevant product updates (only if you opt in)

  • Detect and prevent fraudulent transactions

3. Sharing Your Information

We may share your information with trusted partners only when necessary, including:

  • Payment processors (to complete transactions)

  • Shipping carriers (to deliver your orders)

  • Analytics services (to help us understand website performance)

We never sell or rent your personal information to third parties for marketing purposes.

4. Cookies

Cookies are small data files stored on your device to enhance your browsing experience.
You can disable cookies in your browser settings, but some features of our website may not function properly as a result.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data

  • Withdraw consent for marketing communications

  • Request a copy of your data

To exercise these rights, contact us at hooemcs@gmail.com

7. Third-Party Services

Our store uses third-party providers such as Shopify, payment gateways, and analytics tools.
These providers may collect and process your data according to their own privacy policies.
We encourage you to review their terms before using our services.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices.
Revised versions will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
📧 hooemcs@gmail.com
🌐 Hooem.com

© 2025 Hooem – Protecting Your Privacy & Trust.