Shipping Information

At Hooem, we take pride in offering our customers FREE worldwide shipping on all orders.
Your satisfaction is our top priority, and we’re committed to ensuring your items arrive safely and on time — wherever you are.

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🕒 Order Processing Time

Please allow 1–3 business days for your order to be processed and dispatched after placement.
An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your address.

Note: During peak seasons, promotional periods, or holidays, processing time may extend up to 7 business days due to higher order volumes.

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🌍 Estimated Shipping Time

Delivery times may vary depending on your destination, customs clearance, or courier conditions.
During global shipping disruptions or peak seasons, carriers may experience additional delays beyond our control.

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🏠 Order Accuracy & Address Verification

To ensure smooth and timely delivery, please double-check your shipping details before completing your purchase.
Incomplete or incorrect addresses may result in order delays or cancellations.

If our system detects an address issue, our support team will contact you via email within 3 business days to verify your information.
If no response is received, we reserve the right to cancel the order.

If you notice a mistake in your shipping details, please contact us at hooemcs@gmail.com within 24 hours of placing your order.
We’ll do our best to make corrections, but once your order has been processed or shipped, we cannot guarantee changes.

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🚚 Delayed Delivery

We understand that timely delivery is important to our customers.
While Hooem strives to ship all orders promptly, unforeseen circumstances such as extreme weather, customs inspections, or courier delays may occasionally affect delivery times.

If such delays occur, we will:

• Coordinate directly with the shipping carrier to resolve the issue.

• Keep you updated on the status of your shipment.

Please note: Hooem cannot guarantee exact delivery dates and is not liable for delays caused by external factors beyond our control.

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📦 Lost or Stolen Packages

If your package is lost or stolen, please contact us immediately at hooemcs@gmail.com.
Once your package has been handed over to our courier partners, it becomes their responsibility.

If an issue arises:

1. Contact the courier to file a claim for the missing parcel.

2. Provide the necessary documentation (our team will assist you with this process).

3. Hooem will follow up with the courier to help locate your order.

Hooem is not responsible for lost or stolen packages marked as “delivered.”
However, we will do our best to assist and, in certain cases, may offer a replacement at our discretion.

If the package cannot be located, we recommend filing a police report to support your claim.

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🔄 Shipping Policy Updates

Hooem reserves the right to modify or update this Shipping Policy at any time without prior notice.
By placing an order, you acknowledge and agree to the terms of the most recent version of this policy.

We encourage customers to review this page periodically to stay informed about any changes.

For any questions about your shipment or this policy, feel free to reach out to us at:
📧 hooemcs@gmail.com
We’re here to help!

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